Shipping & Returns Policy — Pettou
The purpose of this Delivery and Returns policy is to inform users of the Pettou website regarding the terms and conditions for shipping, receiving and returning products available in our store.
🚚 DELIVERY
Processing times
All orders are processed within 24 to 48 business hours .
Once the order has been shipped, you will receive a confirmation email containing your tracking number.
Estimated delivery times
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France / Belgium / Luxembourg: 5 to 10 business days
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Switzerland: 7 to 12 business days
These delays may vary depending on the period (holidays, promotions, high demand, etc.).
Delivery costs
Shipping costs are calculated automatically at checkout, based on your country and order.
Order tracking
Your tracking number will be sent by email as soon as the package is picked up by the carrier. You will be able to track your order at any time.
Incorrect or incomplete address
Please check your information carefully. Pettou cannot be held responsible if your order cannot be delivered due to an incorrect address provided by the customer.
🔄 RETURNS & EXCHANGES
Return period
You have 14 days after receiving your package to request a return or exchange.
Eligibility requirements
For an item to be returned, it must be:
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Not used
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In its original state
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In its original packaging
Used, damaged or incomplete items cannot be refunded.
Return shipping costs
Return shipping costs are the responsibility of the customer, except in the case of an error on our part (defective item, wrong product sent, etc.).
Defective product or error in the order
If you receive a defective product or an error, please contact us within 48 hours with:
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Your order number
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A photo of the product in question