Refund Policy

Refund Policy
Cancellations:
We want to make sure you have a pleasant experience when you spend a
Order from us! Just a quick reminder: if you change your mind after placing an order...
If you decide to cancel your purchase, you have a generous 24-hour grace period.
If you wish to cancel within this timeframe, please be assured that we will be more than happy to process your request.
Full refund within 3 to 5 business days. Your satisfaction is our
Absolute priority!
Damaged/incorrect item:
For products that arrive incorrect, defective, or damaged during transport
via the carrier, please contact us. In these cases, we will take care of
refund or reship our items. There are no additional charges for you, Pettou
covers all costs. However, we will need a photo/video of the item.
damaged to process a reshipment or refund. If you wish to contact us
To return the products, we will provide you with the procedure to follow and the shipment will be at our expense.
charge
Returns:
We want you to have the best possible shopping experience, which is why we
We offer a 14-day return period from the date of delivery. If, for a
For any reason, if you are not entirely satisfied with your order, please do not hesitate to
Contact our support team and we will do everything we can to help you.
Just a reminder, for the return to be accepted, the products must be in their original condition.
of original condition, classified as "new" - meaning they must be unopened and still in
their original packaging, without any signs of prior use. Your satisfaction is
our top priority, and we are here to ensure that you are satisfied with your
purchase !
Please note that customers are responsible for shipping costs.
Please contact us regarding returns/cancellations at Pettou. We are available from
Monday to Friday from 9:00 AM to 5:00 PM. This return policy applies to the following countries: France, Belgium, and Switzerland.
How can I request a refund?
To return your item, please email us at maisonlayana@outlook.com. The return period is 14 days.
days from the date of delivery of the shipment.